Support
Real answers to real questions. If you're stuck, email me — I'm one person and I reply to everything.
Do I need to sign up? ＋
No account, no email, no phone number, no sign-up of any kind. Open the app and start using it. All your data stays on your device.
Will my data transfer to a new phone? ＋
If you restore your new iPhone from an iCloud backup, your GoodPill data comes with it — iOS handles the encrypted backup automatically. GoodPill itself doesn't do cloud sync, so this works via iOS's built-in mechanism.
Does it work on Apple Watch? ＋
Not yet. The current focus is nailing the iPhone experience. Watch support is on the roadmap but I'd rather ship a great iPhone app first than a mediocre universal one.
How do I log an as-needed medication? ＋
Go to the Today tab and scroll to the bottom — there's an "As Needed" section with all your PRN meds. Tap "+ Log" for a single dose. Long-press the button for a menu: 2 doses at once, or backdate the time if you forgot to log earlier.
The prescription scanner isn't reading my label correctly ＋
A few things to check: good lighting, label in sharp focus, entire label visible in the frame, and hold the phone steady. For uncommon medications or handwritten notes, it's often faster to type manually. You can always edit after scanning — scanning is a convenience feature, not an authority.
My reminders aren't firing ＋
Three likely causes: (1) Settings → Notifications → GoodPill is disabled, (2) Focus Mode or Do Not Disturb is blocking them, (3) iOS only allows 64 scheduled notifications per app — if you have many meds with distant reminders, some far-future ones may be skipped. The app will schedule the next ones automatically as current ones fire.
Can I export my data? ＋
Yes. Go to Medications tab → Export Data. You get a JSON file containing all your medications and adherence records, which you can back up locally, share with another app, or keep for your records.
Is this app HIPAA compliant? Can my doctor use it? ＋
GoodPill isn't a medical device and isn't marketed to healthcare providers. It's a consumer reminder tool — useful for showing your doctor your adherence history, but it doesn't claim to be a clinical system. Your doctor can look at your calendar and stats together with you during visits.